Refund & Cancellation Policy

How Ishwa Ventures handles cancellations and refunds for service-based work.

Effective date: June 2026

This Refund / Cancellation Policy explains how Ishwa Ventures handles cancellations, rescheduling, refunds, and non-refundable charges for service-based work. Because our business primarily provides technical labour, support time, consultation, onsite service, troubleshooting, implementation, and related operational work, refunds are handled differently from retail return policies for physical goods.

General Principle

Refund eligibility depends on the type of service booked, whether work has started, the extent of labour already consumed, whether any third-party cost has been incurred, and whether access or delivery failure was caused by the client or by us. Approved refunds, where applicable, are generally processed back to the original payment method where feasible, subject to payment gateway and banking timelines.

Recurring Support Plans

Recurring support plans may be cancelled by the client by giving written notice to us before the next renewal or billing date. Unless otherwise stated in the plan, cancellation will typically stop future renewals and does not automatically entitle the client to a refund for the already active billing period.
If a client has prepaid for a longer support period and requests early cancellation, Ishwa Ventures may review whether a partial refund is reasonable after deducting charges for the support period already used, onboarding/setup effort, any discounted pricing adjustment, and any committed third-party or administrative costs.

One-Time Service Calls and Remote Technical Assistance

One-time remote troubleshooting sessions, paid technical assistance, and booked service calls may be cancelled before scheduled commencement, subject to a reasonable notice period such as 24 hours. If the booking is cancelled after work has started, after a technician has been assigned, or after diagnosis has been performed, the charge for time already consumed will generally be non-refundable.
Where an issue cannot be fully resolved because of hardware failure, software limitation, vendor dependency, client-side constraints, lack of access, or unsupported conditions, fees for the time spent on diagnosis, attempted remediation, and technical effort already rendered remain payable and are generally non-refundable.

Diagnostic and Consultation Charges

Diagnostic fees, assessment charges, paid consultations, audit sessions, site surveys, and advisory work are generally non-refundable once the session has been delivered, the analysis has been performed, or the time slot has been reserved and materially consumed. These charges cover technical expertise and time, not only a guaranteed outcome.
If a consultation is cancelled sufficiently in advance and no work has begun, Ishwa Ventures may allow rescheduling or, at its discretion, a refund after deduction of any payment processing or administrative costs.

Onsite Visit Charges

Onsite visits involve time reservation, travel planning, and operational allocation, and may therefore attract separate visit charges even where the technical issue requires further work afterward. If an onsite visit is cancelled at short notice, or if our personnel arrive but are unable to proceed due to no access, no authorized representative, unsafe conditions, power/site unavailability, or client-side delay, the visit charge and related travel cost may be non-refundable.
Where practical, we may permit one rescheduling request for an onsite booking if sufficient notice is given. Additional rescheduling or repeated client-caused disruption may result in fresh visit charges.

Project-Based Work and Implementation Services

For project work such as structured implementation, deployment, reconfiguration, hardening, setup, migration, network changes, surveillance support work, or custom technical execution, cancellation after approval may still result in payable charges for planning, procurement effort, time blocked, work already performed, documentation prepared, and committed third-party costs.
Advance payments for project work may therefore be fully or partly non-refundable depending on the stage of execution. If work has only partially proceeded, Ishwa Ventures may review whether a partial refund is appropriate after deducting labour already delivered, committed resources, third-party expenses, and non-recoverable commercial costs.

Third-Party Products, Software, Licenses, and Pass-Through Costs

Charges for third-party software licenses, cloud subscriptions, OEM items, domain names, hosting, ISP-related charges, surveillance subscriptions, equipment ordered on request, and any vendor pass-through costs are generally non-refundable once ordered, activated, provisioned, renewed, or committed. Such items are governed in part by the policies of the respective third party.
Where Ishwa Ventures procures hardware, peripherals, or software on behalf of the client, service charges and procurement handling charges are separate from the underlying third-party product cost. Product warranty, defect, replacement, compatibility, and manufacturer support matters may remain subject to vendor/OEM terms.

Hardware / Peripheral Supply (If Applicable)

If hardware or peripherals are supplied or arranged through Ishwa Ventures, any return, replacement, or refund for the physical item will depend on supplier acceptance, OEM conditions, item condition, packaging status, activation status, and whether the item is custom ordered or specially procured. Installed, used, damaged, opened, configured, or custom-procured items may not be eligible for return.
Service labour, installation charges, configuration effort, site visit charges, and diagnosis charges connected to supplied hardware are treated separately and are generally not refundable once delivered.

Missed Appointments, No Access, and Client-Caused Delays

If a scheduled support session or onsite visit cannot proceed because the client is unavailable, fails to provide required access, withholds approvals, does not share necessary credentials, or otherwise causes avoidable delay, Ishwa Ventures may treat the appointment as consumed in whole or in part. In such cases, full refunds may not be available and rescheduling may be subject to additional charges.

Non-Payment and Service Hold

Where services have been rendered but payment remains unpaid, Ishwa Ventures may pause further work, decline continuation, withhold non-essential deliverables, or suspend recurring support until dues are cleared. Cancellation by the client after work has been rendered does not remove the obligation to pay for completed work, booked visits, committed orders, or due invoices.

How to Request a Cancellation or Refund

To request cancellation, rescheduling, or a refund review, the client should contact us. Please include: invoice or order reference, client name and contact details, service booked, payment amount, reason for cancellation or refund request, and relevant supporting details.

Review and Processing Timeline

Refund or cancellation requests are reviewed on a case-by-case basis in light of the service type, work status, third-party costs, and commercial record. We aim to review eligible requests within 5–7 business days of receiving complete details.
Where a refund is approved, it will generally be processed back to the original payment method where feasible. Actual credit timelines may depend on the payment gateway, bank, UPI provider, card issuer, or other financial intermediary and may take an additional 5–10 business days or such other time as required by the payment channel.

Contact Us

For refund, cancellation, billing, or grievance-related matters.

support@ishwa.ventures

Priority Channel

help@iventures.pro