Legal Framework

Terms & Conditions

Terms and conditions governing the use of Ishwa Ventures services.

Effective date: June 2026

These Terms & Conditions govern the use of the Ishwa Ventures website and the engagement of our services. By using this website, requesting a quote, booking a service, subscribing to a support plan, or making a payment to us, you agree to these Terms & Conditions.

Definitions

In these Terms & Conditions: "Ishwa Ventures", "we", "us", or "our" refers to Ishwa Ventures, the IT operations and infrastructure services business. "Client", "you", or "your" refers to any individual, business, or organisation that uses our website, requests a quote, engages our services, or has any commercial relationship or transaction with us.

Business Identity and Scope

Ishwa Ventures is an IT operations and infrastructure services business providing practical technical support and implementation services for small businesses, offices, and similar environments. Our work may include systems administration, managed IT support, remote troubleshooting, onsite support, networking assistance, surveillance/CCTV support, system hardening, hardware and peripheral guidance, installation assistance, and related technical consulting.
Services may be offered as recurring support plans, one-time service calls, project-based engagements, consultation, or custom quoted work depending on client requirements. Not every service is suitable for a standard plan, and some work may require separate commercial approval before commencement.

Website Use

The website is provided for general information, service discovery, quote requests, and customer communication. You agree not to misuse the website, attempt unauthorized access, interfere with its operation, upload malicious material, or use the website for unlawful, abusive, fraudulent, or misleading purposes.
We may change, suspend, restrict, or remove parts of the website at any time for maintenance, operational, legal, or security reasons. We do not guarantee uninterrupted availability of the website at all times.

Nature of Services

Our services are operational and technical in nature and may require cooperation from the client, including provision of access, credentials, approvals, system information, and timely responses. Technical advice, recommendations, or implementation support are provided based on the information, access, and environment made available to us at the relevant time.
Certain outcomes depend on third-party systems, device condition, network quality, OEM limitations, software compatibility, ISP performance, cloud provider availability, vendor responsiveness, and site conditions outside our control. Because of this, not every issue can be fully resolved within a fixed time or through a fixed scope unless expressly agreed in writing.

Recurring Plans vs. Custom / Project Work

Recurring support plans are intended for the scope expressly mentioned in the applicable plan, proposal, or service summary. These plans generally cover ongoing operational assistance within reasonable and stated boundaries, and do not automatically include major project execution, new deployments, procurement management, civil/electrical work, extensive migrations, bulk hardware rollout, or unsupported legacy recovery unless clearly included in writing.
Custom work, one-time service jobs, project implementation, consulting engagements, and special technical assignments are separately scoped and quoted. Where a conflict exists between these Terms and a written quote, proposal, or work order, the specific written commercial document for that service will prevail to the extent of that conflict.

Quotations, Scope Confirmation, and Validity

Any quotation, estimate, or proposal issued by Ishwa Ventures is based on the scope, assumptions, and information available at the time of issuance. Quotes should be treated as scope-linked and time-bound, and unless otherwise stated, they remain valid for 15 days from the date of issue.
If actual site conditions, system condition, equipment needs, access constraints, client requirements, or third-party dependencies differ from the original assumptions, we may revise the scope, timeline, and pricing accordingly. Work beyond the approved scope may be billed separately after discussion and confirmation.

Client Responsibilities

The client is responsible for providing accurate information, timely approvals, necessary access, and a cooperative working environment. Where needed, the client must provide or authorize administrator credentials, remote access permissions, device availability, physical access to premises/equipment, and details of relevant vendors or service providers.
The client remains responsible for maintaining lawful authority over the systems, networks, devices, data, premises, and accounts for which support is requested. The client must also maintain current backups unless Ishwa Ventures has expressly agreed in writing to manage backups as part of the paid scope.

Backups and Data Responsibility

Unless specifically included as a paid managed backup or data-protection service, the client is solely responsible for maintaining current and restorable backups of systems, configurations, recordings, software, files, and business data. Before any repair, cleanup, migration, formatting, reconfiguration, upgrade, or recovery attempt, the client should ensure that appropriate backups exist.
While we take reasonable care during technical work, Ishwa Ventures will not be responsible for data loss, corruption, failed recovery, recording gaps, software incompatibility, or business interruption arising from pre-existing system issues, device failure, malware, unsupported systems, power events, storage failure, vendor restrictions, or absence of proper backups.

Remote Support and Onsite Support

Remote support is limited to issues that can reasonably be diagnosed and handled without physical presence, and depends on stable connectivity, remote access availability, device responsiveness, and user cooperation. Some issues cannot be fully assessed or resolved remotely and may require an onsite visit, lab inspection, third-party vendor intervention, or replacement of faulty components.
Onsite support is subject to scheduling, travel feasibility, serviceable location, site readiness, safety conditions, and access availability. Onsite service windows, visit charges, repeat visits, emergency calls, or after-hours attendance may be separately chargeable unless explicitly included in the relevant plan or work order.

Support Boundaries and Fair Use

Where a plan or service package uses words such as "ongoing," "managed," or "support," such wording is subject to reasonable operational limits, fair use, technical feasibility, and the defined scope of the plan. These plans are intended for normal business support requirements and not for unlimited project work, unlimited emergency visits, abuse of support channels, repeated unsupported requests, or indefinite engineering effort without scope control.
We reserve the right to recommend a plan change, custom quote, additional billing, or a revised scope where actual usage materially exceeds the intended support pattern or falls outside the agreed scope. This helps keep service delivery practical and sustainable for both parties.

Scheduling, Availability, and Response

Support is provided during the business hours, windows, or schedules communicated for the relevant service or plan, unless a separate arrangement exists in writing. Response timing may vary depending on workload, issue severity, access readiness, location, dependency on third parties, and whether the request falls within plan coverage or requires separate work approval.
Ishwa Ventures does not promise 24/7 support, guaranteed response times, or formal enterprise SLA commitments unless specifically documented in writing as part of a custom commercial arrangement.

Third-Party Products and Dependencies

Our services may involve or depend on third-party hardware, software, cloud tools, internet service providers, CCTV brands, OEM components, operating systems, subscriptions, licenses, and vendor support channels. Ishwa Ventures does not control those third-party products or services and cannot guarantee their continued availability, compatibility, support response, pricing, licensing terms, uptime, or warranty outcome.
Any recommendation, procurement assistance, installation support, or configuration help related to third-party products is provided in good faith based on practical suitability at the time. Final manufacturer defects, warranty acceptance, OEM policy decisions, ISP outages, software bugs, licensing restrictions, or vendor account issues remain subject to the relevant third party's own terms and processes.

Billing, Taxes, Renewals, Upgrades, and Downgrades

Fees for plans, one-time jobs, consulting, onsite visits, project work, hardware supply, or other services will be communicated through the website, quotation, invoice, proposal, or approved commercial communication. All amounts are payable in INR unless clearly stated otherwise, and applicable GST or other taxes may be charged separately where required by law.
Recurring plans, if offered, may run on monthly or other stated billing cycles. Renewal terms, billing dates, upgrade or downgrade treatment, scope revisions, and effective dates may be defined in the applicable plan or commercial document. Failure to make payment on time may result in suspension, withholding of deliverables, pause in support, or cancellation of service access.

Payment Terms

Payment may be collected through bank transfer, UPI, payment gateway, or other approved methods. For project work, procurement-linked work, onsite activity, or high-effort engagements, we may require advance payment, milestone-based billing, or full payment before commencement, dispatch, delivery, handover, or continuation of work.
The client is responsible for ensuring that payment details, billing details, and approvals are accurate. Unless expressly stated otherwise, any payment gateway convenience fee, bank handling issue, chargeback review, or transaction processing delay remains subject to the terms of the relevant payment partner or banking channel.

Suspension or Refusal of Service

We may suspend, defer, or refuse services where there is non-payment, abuse, repeated unreasonable conduct, unsafe or unlawful requests, lack of cooperation, material misrepresentation, high-risk access conditions, unsupported environments, or requests that fall outside our practical capacity or ethical standards.
We may also refuse work that requires unauthorized access, circumvention of licensing or security controls, tampering with unlawful content, or any activity that may expose us or the client to legal, operational, or safety risk.

Intellectual Property

Pre-existing intellectual property belonging to the client remains the property of the client. Pre-existing tools, know-how, templates, scripts, standard operating notes, internal methods, utilities, and generic documentation belonging to Ishwa Ventures remain our intellectual property unless otherwise agreed in writing.
Where we create client-specific configurations, deployment notes, or implementation documentation as part of paid work, the client may use those deliverables for its internal business operations subject to full payment and any scope limitations stated in the relevant engagement. Unless expressly agreed otherwise, reuse, resale, relicensing, or distribution of our proprietary materials outside the client's internal use is not permitted.

Limitation of Liability

To the maximum extent permitted under applicable law, Ishwa Ventures will not be liable for indirect, incidental, special, consequential, or business-interruption losses, including loss of profits, loss of data, loss of recordings, loss of contracts, loss of goodwill, or downtime arising from use of the website or services.
Our total liability in relation to a specific claim shall generally be limited to the amount actually paid by the client to Ishwa Ventures for the specific service giving rise to that claim during the relevant billing period or project engagement, except to the extent a different liability standard is required by law. This clause is intended to reflect the practical risk profile of a small technical service business and the dependence of technical outcomes on many external factors.

Termination

Either party may terminate a recurring arrangement or ongoing engagement in accordance with the applicable plan terms, quote terms, or reasonable written notice. Termination does not remove the client's obligation to pay for work already performed, committed third-party purchases, scheduled visits, diagnostic effort, consumed support time, or amounts already invoiced and due.
On termination, Ishwa Ventures may discontinue support access, remote sessions, ongoing monitoring, or reserved service capacity after the applicable end date, subject to completion of any agreed transition or handover scope.

Changes to Services and Policy Updates

We may revise our services, plan structure, pricing presentation, website content, or these Terms & Conditions from time to time for operational, commercial, legal, or compliance reasons. Updated versions will apply prospectively from the effective date shown on the page unless otherwise required by law or specifically agreed with a client in writing.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts at Ranchi, Jharkhand, India shall have jurisdiction in relation to matters arising from these Terms & Conditions.

Contact Us

For questions about these Terms & Conditions, service scope, billing terms, or grievance-related matters.

support@ishwa.ventures

Priority Channel

help@iventures.pro